Return Policy

Welcome to aurolaus.com! To provide a transparent and fair shopping experience, we would like to clarify our after-sales policy. We highly value every customer’s satisfaction and have therefore set up a “Negotiation Window” to address your concerns within a reasonable scope.

1. Basic Principles 

 Service Commitment: Product quality is the cornerstone of our service, and our commitment is to provide customers with high-quality products and excellent service.
Negotiation Available: We are responsible for every order and are willing to negotiate individual cases within 7 days of receiving the product to find mutually acceptable solutions.

2. Scope of Negotiation

Product Errors or Damage: If the product you received significantly deviates from the order description, or if there are obvious manufacturing defects or damage from shipping, please take photos immediately and contact our customer service team. Based on the provided evidence, we will consider options such as exchanges, partial refunds, or other compensation measures.
Size or Color Issues: While we strive to ensure accurate product descriptions, screen display variations and individual preferences may lead to dissatisfaction with size or color. We encourage you to carefully review the size chart and color samples before purchasing and welcome any questions prior to purchase. If there is a genuine misunderstanding, we will attempt to find a solution through negotiation.
Special Circumstances: For non-standard requests, such as order cancellations after shipment, we are open to discussing possible solutions, including, but not limited to, sharing a portion of the shipping costs or arranging delayed returns and exchanges.

3. Negotiation Process

Immediate Contact: If an issue arises, please contact us promptly via online customer service, email, or social media, detailing the issue and providing any necessary evidence (e.g., photos, videos).
Submit Request: Following customer service guidance, complete the form with your order number, product details, issue description, and preferred solution.
Await Response: Our customer service team will evaluate your request within 24-48 business hours and contact you via email with an initial solution.
Agreement Reached: Once both parties agree on a solution, we will proceed accordingly, whether it is an exchange, refund, or another form of compensation.

4. Important Notes

Due to the nature of international logistics, the negotiation process may take some time. We kindly ask for your patience.

Retaining all original packaging and accessories is essential for successful negotiation. Please do not dispose of the product before reaching an agreement.

This policy does not apply to custom products, limited-time promotional items, or products clearly marked as “non-negotiable.”

We understand that international shopping can be challenging, and we are dedicated to providing excellent customer service. If you have any questions or need assistance, please contact us at any time, and we will do our best to resolve your issues and ensure a smooth, worry-free shopping experience.

• Products must be returned within 30 days of receiving your order with unwashed and undamaged.
• We only offer refunds based on the original payment method used to make the order.
• If you are returning your entire order, please note that the original shipping costs will not be refunded.
• If your return request is accepted, we will send you the shipping address via email base on your country.
• If your return is denied, we will notify you via email. Your order will then be reshipped to you within 3-5 business days.